College of Forestry

Forestry Computing Helpdesk

Quantitative Sciences Group Service Center Fees

Explanation of Fees (see fees below)

 

A summary of the Forestry Computing policy vision can be found here: Forestry Computing Resources Policies


 

General Explanation  | Quantitative Sciences Group Service Center Fees | Instructional Equipment Rental

 


 

General Explanation

 

  • UNIX fees are a flat fee (400/mo for HPC cluster) based on a full recovery of the costs to maintain and operate the UNIX network.
  • Fully Supported User fees are a flat fee ($126/user/month) based on a full recovery of the costs to maintain network services with helpdesk support for user and machine issues. 
    • Services include:
      • rapid assistance with problems related to hardware, software and network
      • queued assistance and follow-up with more difficult hardware, software and network problems
      • checkout equipment
      • support for workshops
      • shared printing support
      • network disk space
      • network backup and recovery
      • network wiring infrastructure and security
      • management of operating system patches and software patches
      • software licenses (concurrent-licensed software for instruction and research, …)
      • hardware and software – purchase, setup, configuration & troubleshooting
  • Network account only fees are a flat fee ($42/account/month)  based on a full recovery of the costs to maintain and administer the PC workstation network. 
    • Services include:
      • software licenses (concurrent-licensed software for instruction and research, …)
      • network disk space
      • network backup and recovery
  • The Networked Machine fees are a flat fee ($42/machine/month) based on a full recovery of the costs of maintaining and supporting machines attached to the PC workstation network. 
    • Services include:
      • network wiring infrastructure and security
      • management of operating system patches and software patches
      • hardware and software – purchase, setup, configuration & troubleshooting
  • The hourly troubleshooting fee is applied when requested technical assistance goes beyond the basic level of support covered by Helpdesk and machine support fees.
  • Users who are not supported, i.e., who do not pay Helpdesk fees, can attend computing workshops on a space available basis for $20 per instruction hour.
  • The plotter printing fee covers the purchase of paper, ink, maintenance, replacement of the plotter on a five year rotation, and employee time to troubleshoot and support plotter use.
  • The specialized software fee is prorated based on the actual cost of the software and the number of authorized users, if software is purchased as a shared license. Otherwise, cost is actual cost of the individual license.
  • Any computing related charges invoiced to the College of Forestry by OSU Information Services for Forestry Computing Resources customers will recharged to the customer’s account for the exact amount of the expense.
  • Extended network disk space and backup services have two associated costs -- data backup and server disk space. Those over quota and not on private servers will be charged for disk space and backup. Current quotas are:
    • User home directory quota - 40 GB (single user access)
    • Group/Project shared directories - 60 GB (multiple user access)
  • Database and Web hosting incurs a fee in cases where the databases or web sites utilize resources beyond those provided as part of the basic services supported by machine fees and network access fees.  This service is for a minimum of one year and may be renewed annually. Charges are pro-rated to complete the fiscal year of service start and then, subsequent years, billed annually during the first quarter of each fiscal year.

The fee schedule is listed below.

 

Quantitative Sciences Group Service Center Fees

DescriptionCharge
Unix Charges
UNIX Workstation setup and installationno charge *
High Performance Computing Administration$400/month
Private UNIX Account (unlimited)no charge
  
Basic Network Charges
Fully Supported User Fee$126/person/month
Network Account Only Fee$42/account/month
Networked Machine Charge (desktop or laptop)$42/machine/month
with network connection
  
Other Extended Services
Hourly Troubleshooting$60/hour
Troubleshooting may also be negotiated on a project, rather than hourly, basis
Non-Supported Customer Fee for Workshop Attendance$20/instruction hour
Plotter Print Job Charge$7.50/sq. ft. glossy & semi-gloss prints
Specialized SoftwareLicense cost equally shared by authorized users
  
A. Extended Network Disk Space Backup Fees
Standard server space: $1.00/GB/year
Standard server space without the option for backup: $.09/GB/year
 
B. Data Backup
 
1. Current - Monthly baseline, nightly incrementals, 6-month retention 
 
-- $1.11/GB/year
2. 3-month backup - Monthly baseline, nightly incrementals, 3-month retention
 
-- $.93/GB/year
3. Quarterly Backup - Backed up once per quarter, with the possibility of a restore 1 year old.
-- $.70/GB/year
* maximum 2 yr retention
C. Private Server Admin - $75/month (+$100 annual fee if on backup)
Those who purchase private servers will be charged B and C (backup and private server admin) but will be providing their own extended disk space, A.
FCR system administration ($75/month) is required on all private servers on the Forestry network in order to minimize system incompatibilities and security problems. Private servers are also required to be on manufacturer's maintenance.
If the private server will be backed up, an additional $100 annual fee covers the backup client license and annual backup software and hardware maintenance required to backup an additional machine.
The server must have a current hardware maintenance contract to remain under the administration of FCR. Typically, the first 3 years of hardware maintenance are covered in the initial purchase of the hardware. Annual hardware maintenance fees beyond the initial contract are the responsibility of the project.
Charges for Specialized Services -- Web, Database, GIS
Annual hosting fees: 
Databases that are greater than 20 GB will incur disk and backup usage fees above.
 Specialized Website Hosting$37.50/month

 

 Notes: 

* Charge is included in Private workstation fee

 


 

Forestry Instructional Computing Equipment Rental

Laptop and projector rentals are only available to customers supported by the Quantitative Sciences Group (QSG) Service Center. (Supported customers pay Helpdesk, network access and machine fees for support within the QSG service center.)

Rental fees vary based on event type, see below.

 

Laptop/Projector Rental

  • Laptop or projector rentals for lengths of time, or tasks, not specified in QSG Policies - $5/unit/day

     

Computing Lab Rental

  • Any QSG customer rental of an instructional computing lab: $510 per day
    (for supported event charging fees to attendees or event not related to supported work)
  • Any non-customer rental of an instructional computing lab: $510 per day

 
NOTE: 15% deposit required per day for each event. Deposits are fully refundable only if cancellation occurs a minimum of 14 days before the event starting date.

Note:  These fees are based on the replacement values of the equipment being provided, the underlying network infrastructure costs for the computing labs, and the estimated consultation time that is necessary to show customers how to operate equipment and/or assisting with equipment set-up.